If you see the passcode screen, you need to turn off your iPad and start again. Keep holding the button until you see the recovery mode screen on your iPad, then let go.

Press and hold the top button.įor iPad models with Home button: Press and hold both the Home and the top (or side) buttons at the same time.

Press and quickly release the volume button farthest from the top button. Keep your iPad connected and press the buttons for your iPad model:įor iPad models without a Home button: Press and quickly release the volume button closest to the top button. On a PC, open the Apple Devices app or iTunes.Ĭonnect your iPad to your computer using a USB cable. If iTunes is already open, close it, then open it again. On a Mac with macOS Mojave or earlier, open iTunes. On a Mac with macOS Catalina or later, open a Finder window. If your iPad has a Home button: Press and hold the top button until the power off slider appears.ĭrag the slider to turn off your iPad, then wait a minute to make sure that it turns off completely. If your iPad doesn't have a Home button: Press and hold one of the volume buttons and the top button at the same time until the power off slider appears. Turn off your iPad using the method for your iPad model: Unplug your iPad from the computer if it's connected. If you don't have a computer and you can't borrow one, you need to go to an Apple Store or Apple Authorized Service Provider for help. You also need the cable that came with your iPad, or another compatible cable, to connect your iPad to the computer. If you're using a PC, make sure that it has Windows 10 or later and that the Apple Devices app or iTunes is installed. Step 1: Make sure that you have a computer (Mac or PC) If you didn't back up your iPad, you can set it up as a new device and then download any data that you have in iCloud. This process deletes your data and settings, including your passcode, allowing you to set up your iPad again.Īfter you erase your iPad, you can restore your data and settings from a backup. If you can't remember your passcode when you try again, you need to use a computer to put your iPad in recovery mode. iPhone 8, iPhone 8 Plus, iPhone X and later, including iPhone SE (2nd and 3rd generation): Press and hold both the side button and the Volume down button until the power off slider appears. If you enter the wrong passcode on your iPad Lock Screen too many times, an alert lets you know that your iPad is disabled. Unplug your iPhone from the computer if it’s connected. Learn what to do if you see ' unavailable' or 'Security Lockout' on your iPad.

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